Frequently Asked Questions
Everything you need to know about bringing Graphique home.
What is the typical shipping timeframe for furniture?
Standard shipping for in-stock furniture items typically takes 7-14 business days. Custom or made-to-order pieces may require 4-8 weeks for production and delivery.
Do you offer international shipping?
Currently, Graphique ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original packaging. Please note that large furniture items may be subject to a 15% restocking fee.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What materials are used in Graphique products?
We prioritize sustainable and high-quality materials, including FSC-certified wood, organic textiles, and recycled metals to ensure durability and aesthetic excellence.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.